SHIPPING:

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Domestic/International orders are usually shipped within 24 - 48 hours of receipt of the order. There are instances where orders will be delayed beyond the stated time and the customer will be advised accordingly. Domestic customers generally receive their orders within 3 - 5 business days of mailing. International customers will generally receive their orders in 4 - 7 business days. If you have not received your order within the stated time, please send an email to customerservice@soukoushaven.com with your transactions ID # and email address.

Return/Exchange Policy

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Customer service is of the utmost importance and we want to make sure that our supporters are 100% satisfied with every order.
If you receive a defective item, please send us an email at customerservice@soukoushaven.com ++ please put "DEFECTIVE ITEM" in the subject line ++ to notify us that you had an issue with the item.

Please include your transaction ID #, order #, your email address, and name of the defective item. Once we have the details and have confirmed your previous order, we will mail out your replacement CD (you can discard the defective CD). If you had selected the download option and files were incomplete or corrupted, we will reset your download and make it available to you.

Questions: Please send us an email at customerservice@soukoushaven.com please put "GENERAL QUESTION" in the subject line.
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